Welcome to www.trioriginayurveda.com (“trioriginayurveda.com” or “Website” or “We”). Safeguarding your privacy and ensuring the security of any personal information you provide is paramount to us. 

Tri Origin Ayurveda prioritises the utmost security and privacy of your Personal Information during transactions. We value your trust and want to ensure that you understand how we gather and use your information. Kindly read the following statement to learn about our practices.

Please note that our privacy policy may change without prior notice. We recommend reviewing this policy periodically to stay informed about any updates.

TERMS OF USE

The Privacy policy and terms of use form an agreement regulating our relationship concerning the use of our site by you. At Trioriginayurveda, we prioritise the confidentiality of our customers and strictly comply with the data protection laws in India.

By accessing or using our website, you agree to be bound by the terms described in this privacy policy and all the terms incorporated by reference. If you disagree with these terms, please refrain from using the website.

This privacy policy statement aims to explain the personal information we collect during your visit to our website and how we protect the information you provide when using our services. Rest assured that tri origin ayurveda handles such information meticulously, sensibly, carefully, and following this privacy statement. We maintain the highest standards of website privacy to ensure that our visitors/customers can securely place orders on our website without any dismay. Any information you provide to Tri origin Ayurveda is subject to our Privacy Policy.

Given the types of information we may collect:

When you access the site, you may provide, or we may collect information that specifically identifies you or any other individual. The following are the types of information we may collect:

Personally Identifiable Information and additional information

Tri Origin Ayurveda restricts the collection of information to ensure accurate service provision. The information we collect is typically basic and necessary for completing purchases or processing refunds. Examples of customer information that may be collected include name, address, telephone number, date of birth, email address, item descriptions, language preference, IP address, computer operating system, and browser type and version.

We guarantee that your personal information will not be sold, distributed, or leased to third parties.

Certain information about your browsing behaviour on our site may be automatically tracked. This data is used for internal research on user demographics, interests, and behavior, with the goal of better understanding, protecting, and serving our users. The information is analysed on an aggregated basis and may include the URL you accessed prior to visiting our site, the URL you navigate to next, your computer browser information, and your IP address.

Credit card, debit card, and banking information are not collected or stored by Tri Origin Ayurveda. Instead, this information is directly transmitted through the payment gateway provider to the payment network or bank.

Account Registration

To access certain features on our site, you are required to register and create a member account, which is completely free of charge. During the online registration process, you may be asked to provide information such as your name, email address, and password.

Your password is an integral part of our security system, and you are responsible for safeguarding it. Please refrain from sharing your password with any third parties. If, for any reason, you suspect that your password has been compromised, we strongly recommend changing it immediately.

Technologies for Personalised Experience on Tri-Origin Ayurveda 

We utilise various technologies to collect information regarding your visit to our website. This includes the Uniform Resource Locator (URL) that directed you to our site, your Internet Protocol (IP) address, browser type, browser language, date and time of your request, and more. These technologies enable us to enhance and personalise your experience on our website. For instance, we may use your IP address to identify your computer or device and determine your geographical region for statistical purposes. In some cases, we may combine these technologies with the personally identifiable information you provide on our website. They may provide diverse information, such as whether you have previously visited Tri Origin Ayurveda, and allow you to save your preferences. Each technology is described below.

Web Beacons and Tracking Links

Web Beacons (also known as clear gifs and pixel tags), tracking links, and similar technologies consist of a few lines of code embedded on our website pages. They are often used in conjunction with cookies and are typically not visible to website users. Web Beacons may transmit information to third parties, such as our service providers, and may be employed to track customer response to specific advertisements, improve the targeting of interactive advertising, and enhance customer support and usability. Rejecting our cookies (refer to the Cookie section below) will prevent Web Beacons from transmitting this information about you and may limit your use of certain features on our website.

Cookies

We use data collection devices known as “cookies” on specific website pages to analyse the flow of our web pages, measure the effectiveness of promotions, and promote trust and safety. Cookies are small files that are placed on your hard drive to assist us in providing our services. Certain features are only accessible through the use of cookies. Cookies also enable you to enter your password less frequently during a session and help us provide information tailored to your interests. Most cookies are “session cookies,” which means they are automatically deleted from your hard drive at the end of a session. You have the option to decline our cookies if your browser allows, although this may prevent you from using certain features on the website and may require you to enter your password more frequently during a session.

Use of Your Personal Information, Demographic, and Profile Data

We utilise personal information to fulfil the services you request. If we use your personal information for marketing purposes, we will provide you with the opportunity to opt out of such communications. We also use your personal information to resolve disputes, troubleshoot problems, ensure a safe service, process payments, gauge consumer interest in our products and services, update you on online and offline offers, products, and services, customise your experience, detect and protect against errors, fraud, and other criminal activities, enforce our terms and conditions, and as otherwise described to you at the time of collection.

To continuously enhance our product and service offerings, we collect and analyse demographic and profile data concerning our users’ activities on our website.

We identify and utilise your IP address to diagnose server problems and administer our website. Additionally, your IP address helps us identify you and gather general demographic information.

Periodically, we may request your participation in optional online surveys. These surveys may ask for contact information and demographic details. We use this data to personalise your experience on our site, provide you with content that aligns with your interests, and display relevant information based on your preferences.

How do we use the information we collect?

1. We use the collected information in various ways to provide services on the site and operate our business, including but not limited to:

Fulfilling your product requests on the platform.

Operating and improving the platform to enhance user experience and overall business operations.

Processing and delivering your orders.

Enabling your access to our site for product purchases and services.

Analysing data, tracking trends, and conducting research.

Responding to your requests, customising orders, improving the platform, or communicating with you.

Non-targeting reasons such as compliance, billing, ad reporting or delivery, market research, or product development purposes.

Complying with applicable laws.

Conducting audits and quality assessment procedures.

Analysing the use of our resources, troubleshooting problems, and improving our products using information regarding your mobile device and software.

Contacting users during and after an order for updates, queries, consultations, or offering new products/services.

Investigating and preventing illegal activities, fraud, or potential threats to safety, as required by law.

Responding to your queries and communicating information to you, including promotions, alerts, site changes/updates, or future fees/charges related to product purchases.

Contacting you via SMS, email, or phone calls to gather feedback on our current products and services or potential offerings in the future.

1. We may use “cookies” information and “automatically collected” information for personalisation, customised advertisements, monitoring site usage metrics, and tracking entries and submissions in promotions or other activities on the site.
2. We may access or store your information if necessary to detect, prevent, or address fraud or illegal activity or to protect the safety, property, or rights of Tri-origin Ayurveda. 

With whom can we share your information?

We abide by your privacy, and we do not rent, sell or exchange any personal information to third parties or any resource. We engage in trusted online payment service partners. With the use of Tri origin ayurveda, you can transfer information to payment service partners and third-party service providers. 

Who can access this information?

Your information can be accessed when need to know by our internal team, who are designated to carry out the requested activity. 

We understand the confidential nature of the prescription provided to process your medication order and treat it as discreet and protected. 

If you have questions about this policy, mail us at Tri-originayurveda@gmail.com

RETURN POLICY 

To ensure customer satisfaction and provide excellent service, we have implemented a return policy that allows for refunds or exchanges within 10 days of product purchase. Please ensure that the item is unused and in its original packaging when initiating a return.

Return Process:

Log in to your account by clicking here.

Go to the order history tab.

Select the order details with the reference number.

Navigate to the return section and provide the necessary details for your return request.

Please note that the customer is responsible for the return shipping charges, as we do not currently offer pickup services. The unused product should be sent back in its original packaging within 10 days of purchase. Shipping costs are non-refundable, and the refund amount will be adjusted accordingly.

For the safe return of your item, we recommend using a trackable shipping service or purchasing shipping insurance. Certain items are exempt from returns, including liquid items, gift cards or health vouchers, products purchased during a sale, and items sold under discount, 1+1 offer, or free items.

Therefore, we kindly request you to carefully place your order and review the specifications to avoid confusion and incorrect order placements.

Refund Rules:

To process your return, we require a receipt or proof of purchase. Please refrain from sending your purchase directly to the manufacturer. Once the return is initiated, please share your return shipping details with us. Partial refunds may be granted in certain situations.

Eligibility for Refund:

Upon receiving your return, we will inspect the product for the following conditions:

• Correct product
• Unused condition
• Intact seal
• No damages

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed and applied to your credit card or original method of payment within a few days, as per the bank’s policy.

If you have not received your refund within 10 days of approval, please check with your bank or credit card company first, as there might be a delay on their end. If there are no issues reported by the bank or credit card company, please contact us at Tri-originayurveda@gmail.com immediately.

Please note that if the return package does not meet the specified conditions, we reserve the right to refuse the package and/or refund. Include the provided return reference on your return package and ensure that all products are returned in their original condition, unused and undamaged. You can print out this document and include it in your package.

For exchange requests, your item will be eligible for exchange only if it is defective or damaged upon receipt. The time to deliver the new product may vary depending on your delivery location.

If you have any further inquiries or need assistance, please contact us using the provided email addresses.